Return Merchandise Authorization Number

RETURN MERCHANDISE AUTHORIZATION (RMA) Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made within 5 business days from receipt of order via e-mail at sales@ebfhair.com We must receive return merchandise within 7 business days after RMA number has been issued; however, there is an exception for international and APO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer, and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. RMA number should be put right above our address, after the word ‘attention’.