Exchange

No returns or exchanges accepted on sales items. You may exchange your purchase within 7 days. Only one exchange is permitted. If you wish to exchange the same item for a different color for your first exchange, the restocking fee will be waived, but you are responsible for the shipping fees, which will be the same amount as you paid for your original order. The exchange item(s) must be equal or higher amount. If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount. If the exchange item is a lower amount, it cannot be refunded, but the difference will be applied as a credit towards your next purchase. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed. To get an exchange, the wig, weave or braid must be in salable condition, unworn and undamaged, in the original packaging condition with tags and labels attached, and undamaged. Items altered in any way like washed or exposed to smells such as cigarette smoke or perfume will not be accepted. The return item must be in a box. Do not send in an envelope. Do not tape, mark or attach anything which may damage the original factory packaging/wig box. Damaged packaging/wig box will not be accepted for return. An exchange authorization number will be issued by email with instructions. No exchange without authorization number will be accepted. Merchandise must be shipped to us within 3 business days after the authorization number is issued. Return Merchandise Authorization (RMA) must be visible on the outside of the package. Otherwise the package will be refused. Billing name and order number must be included inside the box, along with instruction for the return. The instruction must be either for exchange or refund.