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| Frequently Asked Questions |
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How long does it take to receive my order?
What forms of payment do your business accept? What if my Shipping and Billing Addresses are different? When will I receive my refund in my account? Can I cancel or change my order? How long will it takes for a return or an exchange? Does your business do wholesale? Do I have to pay more if I'm ordering from Overseas? Do I need a beauty or a business license to purchase? Where does your company ship? How long does it take to receive my order? It depends on the location and the form of shipment. It takes about three days with UPS Express within Canada and five days within the US. Back to Top What forms of payment do your business accept? We take the following payment : - Paypal (through their website accepting Mastercard, Visa, Discover) - Money Order or/and Cashier's Check - Western Union or/and Money Gram Back to Top What if my Shipping and Billing Addresses are different? All orders undergo series of verification processes before shipping. Orders sent by UPS and Fedex are subject to Phone/E-Mail verification. Please remember that many credit card companies and banks are allowing more than one Billing Address per account. For example, this means that you can add your work address as a Secondary Billing Address in order to receive goods at your work with no hassles. Back to Top When will I receive my refund in my account? Once we have approved your refund claim, it usually takes three business days to appear on your online credit/bank card statement. Each refund will be returned by the similar way of payment. Back to Top Can I cancel or change my order? If you would like to cancel or amend an order, contact us at 514-290-9128 or email us at sales@ebfhair.com as soon as possible. We will gladly do everything to accommodate your request. However, shipped orders cannot be cancelled or amended. They can only be returned or exchanged. Back to Top How long will it takes for a return or an exchange? Upon reception of returned items, it takes about three to five business days to process the exchange before it will be shipped back to the customer. We will give an email confirmation and a tracking number to track your package. Back to Top Does your business do wholesale? Yes, at this moment, we only deal with selected product lines only to beauticians and business owners. We also accept Bulk order discounts through email only. Back to Top Do I have to pay more if I'm ordering from Overseas? If you are ordering from outside Canada , you should expect to pay Customs Fees or Duties for all imported goods, unless the products are produced in North America (mainly the law applies to hair and skin care items). Since the rules and fee amounts vary for each country, it is impossible to provide such information. Back to Top Do I need a beauty or a business license to purchase? No, you don't need a beauty or a business license to shop with us. We are open to the public and business. Back to Top Where does your company ship? We ship in Canada, U.S. and Internationally through UPS and Fedex. These shipping companies are used by our business for their efficiency and safety. However, if the customer prefers another company, we will gladly oblige. Back to Top |
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